• Free shipping $150+

  • Help & advice

  • 30-day defect warranty

  • Local pickup available

Frequently Asked Questions

Shipping & Orders

What is the cutoff time for same day shipping?

Orders placed before 2 PM EDT Monday through Friday typically ship the same day.

What shipping carriers do you use?

Stallion Keys ships through USPS, UPS, and FedEx, including overnight delivery options.

How can I track my order?

Once your order is processed, you will receive a tracking number by email.

How do I qualify for free shipping?

Orders totaling $150 or more qualify for free shipping. Depending on the destination and package size, Stallion Keys will select either UPS or USPS Ground or Air shipping to help ensure the fastest and most efficient delivery possible. If you would like to expedite your shipment, you are welcome to contact our team after placing your order.



Returns & Support

What is your return policy?

Most items can be returned within 30 days of delivery if they’re uncut, unprogrammed and complete. Email info@stallionkeys.com for a return number (RMA). Returns that aren’t our error carry a 15% restocking fee. See our Refund Policy.

What happens if I receive the wrong item?

Email info@stallionkeys.com with your order number and a photo of the packing slip. We’ll send a return label and ship the correct item, with no restocking fee.

What should I do if an item is missing from my order?

Contact our support team immediately and we will arrange a same day shipment for the missing item.

Locksmith Accounts

Who can purchase from the Stallion Keys website?

Anyone can buy keys and remotes. Key programmers, cutting machines, Lishi and other opening tools are sold only to licensed locksmiths and locksmith businesses.

What do I need to create a Locksmith Login account?

Your business or locksmith license and contact information. A resale certificate is optional — send one to buy tax-free.

Products & Inventory

What do the condition grades mean?

Every OEM key page lists the grades we can supply for that part number, cheapest first.

OEM Locked - a genuine key that was programmed to a previous vehicle and is still locked to it. It will not program to your car as it is; it's for parts, the shell, or buyers who can unlock it or program it. Final sale.

Recase - a genuine OEM board (PCB) fitted into a new aftermarket case (shell). No carmaker logo.

Refurbished - an all-OEM key fitted with an aftermarket blade, unlocked and ready for programming.

New No Box - a new, unprogrammed OEM key supplied without its original packaging.

Brand New - a new, unused OEM key in its original manufacturer packaging.

Aftermarket - a fully non-original key, made to work like the OEM part at a lower cost.

A grade shown as sold out is one we can supply but don't have in stock today.

Do your products include a warranty?

Yes. Keys, fobs and remotes have a 30-Day Defect Warranty. If a key fails to program or work because of a manufacturing defect, we replace it or refund it. OEM Locked items are sold as-is.

How do I determine the correct key I need?

The FCC ID and part number are the best way to match the correct key. A dealership can also assist using your VIN number.